Support Policy Page
Support Policy – TopGreatStore
Welcome to TopGreatStore! Your satisfaction is our top priority. This support policy outlines how we provide assistance to our valued customers and ensure a smooth shopping experience.
? Customer Support Hours
Our support team is available during the following hours (Eastern Time – USA):
-
Monday to Saturday: 9:00 AM – 6:00 PM (ET)
-
Sunday: Closed (Email support only for urgent matters)
? Support Channels
You can reach us through the following methods:
-
Email: support@topgreatstore.com
-
Live Chat: Available on our website
-
Contact Form: Use the form on our [Contact Us] page
? Order & Delivery Support
-
If your order is delayed or missing, please contact us with your Order Number.
-
We will assist you in case of any shipping damage or lost packages.
? Return & Refund Support
We offer a flexible and fair return policy:
-
Products can be returned within 7 days of delivery (conditions apply).
-
Refunds are processed within 5–7 business days.
-
Our support team will guide you through the process.
Support Policy – TopGreatStore
Welcome to TopGreatStore! Your satisfaction is our top priority. This support policy outlines how we provide assistance to our valued customers and ensure a smooth shopping experience.
? Customer Support Hours
Our support team is available during the following hours (Eastern Time – USA):
-
Monday to Saturday: 9:00 AM – 6:00 PM (ET)
-
Sunday: Closed (Email support only for urgent matters)
? Support Channels
You can reach us through the following methods:
-
Email: support@topgreatstore.com
-
Live Chat: Available on our website
-
Contact Form: Use the form on our [Contact Us] page
? Order & Delivery Support
-
If your order is delayed or missing, please contact us with your Order Number.
-
We will assist you in case of any shipping damage or lost packages.
? Return & Refund Support
We offer a flexible and fair return policy:
-
Products can be returned within 7 days of delivery (conditions apply).
-
Refunds are processed within 5–7 business days.
-
Our support team will guide you through the process.
-
